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poster of Rip Off Britain
Rating: 3/10 by 2 users

The phone, the thief and the worthless insurance

How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.

Release Date: Mon, Nov 30, 2009

Country: GB
Language: En
Runtime: 44
Subtitle     Direct Link

Angela Rippon
Self - Presenter
Gloria Hunniford
Self - Presenter

Season 16:

They sold me a written-off car
Episode 1: They sold me a written-off car (May 20, 2024)
The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.
Blacklisted because of my surname
Episode 2: Blacklisted because of my surname (May 21, 2024)
When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!
Where’s my £300,000 whisky gone?
Episode 3: Where’s my £300,000 whisky gone? (May 22, 2024)
The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.
Paying £1 per mile for car insurance
Episode 4: Paying £1 per mile for car insurance (May 23, 2024)
Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.
My four-star holiday deal was anything but
Episode 5: My four-star holiday deal was anything but (May 24, 2024)
The team investigates the holiday deal websites whose offers were very different to what was advertised.
Energy Special
Episode 6: Energy Special (May 27, 2024)
From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.
Help – my home’s infested with beetles
Episode 7: Help – my home’s infested with beetles (May 28, 2024)
The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.
The phone, the thief and the worthless insurance
Episode 8: The phone, the thief and the worthless insurance (May 29, 2024)
How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.
Cut off from my landline
Episode 9: Cut off from my landline (May 30, 2024)
Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.
Help, they’ve hacked my holiday hotel
Episode 10: Help, they’ve hacked my holiday hotel (May 31, 2024)
The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.
I became a money mule by mistake
Episode 11: I became a money mule by mistake (Jun 03, 2024)
Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.
‘Lose a stone in a week’ – the pamphlet peddling porkies
Episode 12: ‘Lose a stone in a week’ – the pamphlet peddling porkies (Jun 04, 2024)
The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.
Help, I don’t owe the debt you’re chasing me for
Episode 13: Help, I don’t owe the debt you’re chasing me for (Jun 05, 2024)
The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.
£89,000 down... and my bank won’t listen
Episode 14: £89,000 down... and my bank won’t listen (Jun 06, 2024)
Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.
My holiday coach crash nightmare
Episode 15: My holiday coach crash nightmare (Jun 07, 2024)
The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.
No payout pet insurance
Episode 16: No payout pet insurance (Nov 11, 2024)
Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.
Out-of-control bamboo is destroying my driveway
Episode 17: Out-of-control bamboo is destroying my driveway (Nov 12, 2024)
Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.
Help, my £45,000 pension is missing!
Episode 18: Help, my £45,000 pension is missing! (Nov 13, 2024)
With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.
Crumbling concrete wrecked my home
Episode 19: Crumbling concrete wrecked my home (Nov 14, 2024)
Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.
Wrong flight landed us in Lithuania!
Episode 20: Wrong flight landed us in Lithuania! (Nov 15, 2024)
Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.
Bank account switch left me broke
Episode 21: Bank account switch left me broke (Nov 18, 2024)
Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.
Floored by ground rent demand
Episode 22: Floored by ground rent demand (Nov 19, 2024)
A 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.
No win, no fee cost me £27,000
Episode 23: No win, no fee cost me £27,000 (Nov 20, 2024)
Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.
Thieves charged hundreds to my phone bill
Episode 24: Thieves charged hundreds to my phone bill (Nov 21, 2024)
How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.
Airport security delays left my holiday in ruins
Episode 25: Airport security delays left my holiday in ruins (Nov 22, 2024)
The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.
The missing person ads that transform into scams
Episode 26: The missing person ads that transform into scams (Nov 25, 2024)
How fraudsters are using social media posts about missing people and pets to hook their victims into scams.
£226,000 crypto scam left me homeless
Episode 27: £226,000 crypto scam left me homeless (Nov 26, 2024)
How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.
Help, someone stole my house!
Episode 28: Help, someone stole my house! (Nov 27, 2024)
The team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.
Fake weight-loss drug almost killed me
Episode 29: Fake weight-loss drug almost killed me (Nov 28, 2024)
We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.
Ripped passport wrecked our holiday
Episode 30: Ripped passport wrecked our holiday (Nov 29, 2024)
In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.
Doorstep raiders knocked out my doorbell camera
Episode 31: Doorstep raiders knocked out my doorbell camera (Jan 06, 2025)
The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.
Social media bank staff scam cost me £16,500
Episode 32: Social media bank staff scam cost me £16,500 (Jan 07, 2025)
The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.
Mistaken identity cost me thousands
Episode 33: Mistaken identity cost me thousands (Jan 08, 2025)
The reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.
Landed in debt… for someone else’s shopping
Episode 34: Landed in debt… for someone else’s shopping (Jan 09, 2025)
The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.
The hotel with no running water
Episode 35: The hotel with no running water (Jan 10, 2025)
Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.
Ravenous rats destroyed my car
Episode 36: Ravenous rats destroyed my car (Jan 13, 2025)
The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.
Careless couriers left our parcels in pieces
Episode 37: Careless couriers left our parcels in pieces (Jan 14, 2025)
Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.
When will my flood-wrecked home be fixed?
Episode 38: When will my flood-wrecked home be fixed? (Jan 15, 2025)
Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.
Telecoms contract pushers caught on camera
Episode 39: Telecoms contract pushers caught on camera (Jan 16, 2025)
In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about telecoms contracts that business owners say it didn’t keep.
Filthy holiday cottages cut our break short!
Episode 40: Filthy holiday cottages cut our break short! (Jan 17, 2025)
The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.


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